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Where is my order confirmation and/or my tracking information?

If you placed an order online at JBC Coffee Roasters, you are sent an email confirmation when your order is placed and an email with tracking information once your order is processed/getting ready for shipment. If you did not receive these emails, check your junk mail or in the case of Gmail addresses, check your promotions tab. Our emails often find themselves there. If you still do not have an email, please check that your email was entered correctly by logging into your account at If you still have questions, please feel free to give us a call at 608.256.5282 or email us at